Community Services Director Kim Bui-Burton
Kim Bui-Burton is the Community Services Director for the City of Monterey. She oversees the Monterey Conference Center, City Harbor and Marina, Museums and Cultural Arts, Parking, Recreation and the Sports Center; managing a $20 million budget with 109 FTE employees.
Kim is in her 25th year of public service; employed with the City of Monterey for the past 16 years. Through her work she is committed to inspiring, delighting and exceeding expectations for all by sharing and sustaining Monterey’s incredible natural, historic and community assets.
Kim has worked nationally and regionally on heritage tourism initiatives with the President’s Advisory Council on Historic Preservation and State preservation programs, and community information technology as the former Library Director of the Monterey Public Library and Past President of the California Library Association. She is a frequent presenter at regional, national, international conferences on organizational development, heritage tourism, community-building and future municipal needs.
Kim has enjoyed living on the Monterey Peninsula for over 40 years, attending local schools, obtaining her B.A. from the University of California at Santa Cruz and her Master’s from San Jose State University. She and her husband, Steven, live in Pacific Grove, in a house in the pines overlooking the bay, and invite their four adult children to visit as often as they can.
Monterey Conference Center General Manager Doug Phillips
Doug Phillips was hired in September 2016 as the new General Manager of the Monterey Conference Center. Doug's career in the hospitality industry spans over 35 years and includes a diverse background in coordinating, operating, selling, marketing and managing some of the top rated hotels in the industry. He has a proven track record of providing excellent customer service and delivering top and bottom line revenue performance.
Doug is passionate about the Monterey Peninsula, having worked over twelve years in the City of Monterey. He understands the Monterey hospitality industry and how important it is to the community. In addition, he had the privilege to serve on the Board of The Monterey Peninsula Chamber of Commerce and the Board of the Monterey County Convention and Visitors Bureau. Both experiences helped him to foster relationships with the community, business leaders and the organizations that have a stake in the future of the Monterey Conference Center.
He most recently worked at the Town and Country Resort and Convention Center in San Diego, California. He has also worked as the Regional Director of Sales & Marketing – Destination Hotels in Seattle, Director of Sales and Marketing for the Monterey Plaza Hotel & Spa, Executive Director of Sales & Marketing at the Resort at Squaw Creek, and at properties in Colorado and Hawaii.
Public Facilities Executive Assistant Laura Pratt
Laura has worked for the City of Monterey since 2007. She assists the Community Services Director with overseeing the Conference Center, Harbor/Marina and Parking Divisions. She has over 40 years experience in a wide variety of industries in the public and private sectors including construction, hospitality, medical, printing and property management.
She's also an executive board member for GEM (General Employees of Monterey). Laura was born and raised on the Monterey Peninsula, has two children and one grandchild. Her favorite things are spending time with family and friends, watching good movies, Green Bay Packers football and San Francisco Giants baseball.
SALES AND EVENTS TEAM
Director of Sales and Events Nancy Williams
Nancy is responsible for promoting Monterey as a meeting destination and selling all Monterey meeting facilities and the Conference Center. Nancy brings over 14 years of sales, marketing and event experience to the Monterey Conference Center. Her experience and wealth of knowledge in the hospitality and events industry makes her a perfect addition to the Monterey team.
Nancy began her career in the hospitality industry as the Wedding Planner at Pebble Beach Resorts. She moved on to become the Conference Services and Catering Manager at Valley Resort Management Company, with clients including Bernardus and Quail Lodge, and later she took on the position of Sales Manager at the newly renovated Palm Springs Convention Center. Nancy is a part of the City's Conference Center renovation project team and is thrilled about the new $60 million dollar improvement.
Event Supervisor Dayna Swanson, CMP
Dayna has over twelve years of experience working in hotels, restaurants, and convention centers in catering, front desk services, and on-site event management.While working at the San Jose Convention & Cultural Facilities she coordinated the food and beverage needs for conventions, tradeshows, corporate meetings, holiday parties, consumer shows, performing arts, sporting events, and charity fundraisers.
Dayna joined our team as Event Supervisor of the Monterey Conference Center in 2003. She utilizes her work experience and education to maximize the services she provides to her clients. She is a member of the International Association of Assembly Managers (IAAM). In 2008, Dayna attained the designation of Certified Meeting Professional (CMP).
Dayna earned her Bachelor of Science Degree in Hotel and Restaurant Management from the California Polytechnic State University in Pomona.
Event Coordinator Tonya Hufford, CMP
Tonya joined the Monterey Conference Center in 2001. Previous to that she was a Convention Services Manager for the Doubletree Hotel, now known as Portola Hotel & Spa at Monterey Bay. She has been a Monterey Peninsula resident for most of her life with the exception of living in Sacramento while attending Sacramento State University.
Tonya stays involved in the community serving as an Ambassador for the Monterey Peninsula Chamber of Commerce. She is an active member for the International Association of Assembly Managers (IAAM), MPI Northern California (MPINCC) and the Convention Industry Council (CIC). She is a Certified Meeting Professional (CMP), since 2004.
Sales Assistant Olga Maximoff
Olga joined the sales team in 2009. She brings her experience in hospitality, sales and catering/conferences services gained at other Monterey Peninsula properties, including Pebble Beach Resorts.
Olga enhances the sales efforts with her invaluable database administration knowledge.
Sales and Events Assistant Lisa Kincaid
Lisa has been with the City of Monterey since 2005. She brings an extensive background in Sales, and Customer Care. One of her greatest attributes in the workplace is that she takes humor seriously.
Lisa feels that humor facilitates, communicates, builds relationships, reduces stress and provides perspective.
Operations Coordinator Gilbert Edwards
Gilbert has been with the City of Monterey at the Monterey Conference Center since 1985. In December 2004, Gilbert was promoted to Senior Facility Attendant and brings a wealth of experience and customer service to the position.
Gilbert has been a resident of the Monterey Peninsula since 1966 coming from Panama where he was born and lived until he was 9 years old. In his free time Gilbert enjoys cooking for his family and friends.